Developed by: Two Boxes
Support Email: support@twoboxes.com
About Two Boxes
Two Boxes enables fulfillment experts to efficiently inspect and accurately process returns – eliminating fraud, improving inventory quality, and enhancing returns visibility for brands.
Today, Two Boxes powers returns processing for 50+ 3PLs globally, and hundreds of brands like Tecovas, True Classic, Thursday Boots, Caraway and more.
Two Boxes customers have seen:
- 3X decrease in returns processing time
- 95% reduction in return fraudulent & abuse
- 100% increase in units properly categorized as return to stock
- 50% decrease in return related CX
Learn more at twoboxes.com
Two Boxes has allowed us to be much more literal with how we disposition. Associates can look for specific attributes, and are supported with photos. We saw an immediate lift in UPH and a big drop in the volume of inventory being marked as B and D-grade.
Two Boxes and Loop
Hundreds of Loop merchants use Two Boxes to improve the returns journey from RMA to restock.
With Two Boxes & Loop integrated, merchants can:
- Identify and combat return fraud through detailed return inspection and intelligent refunding
- Monitor warehouse returns operations from anywhere in the world, in real-time
- Ensure detailed grading & inspection of returns, improving inventory health
- Capture and analyze photos of returns as they're inspected
- Reduce support time spent on return related CX
Getting Started
- Speak to your Loop MSM, or email sales@twoboxes.com
- Brands deploy Two Boxes in 21 days, on average.
- Loop merchants receive Two Boxes free for 60-days.
Use cases
- Identify and combat fraud, before issuing refunds
Two Boxes ensures rapid identification of fraudulent returns — notifying you of nefarious behavior and protecting against ineligible refunds. Support teams love Two Boxes because of item level visibility that arms them with proof when triaging fraudulent support requests.
- Real-time visibility into returns operations
For merchants, Two Boxes serves as a window into the warehouse from anywhere in the world. Whether processing returns in-house, or through a 3PL, Two Boxes provides real-time visibility into item level grade & quality, photos, and key metrics like RTS, UPH, and more.
- Ensure adherence to return SOPs
Two Boxes guides warehouse associates through grading and inspection, according to your SOP. Detailed grading and visual cues minimize errors and help merchants reduce inventory costs — returning more inventory to stock, faster.