Happy Returns
Happy Returns, a UPS Company, invented box-free, label-free returns over a decade ago revolutionizing the returns process for both retailers and shoppers. Part of the UPS family since November 2023, shoppers can access the convenient returns experience at 8,000 Return Bar® locations including Staples, Ulta Beauty, and The UPS Store®. Shoppers love the convenience of instant refunds and exchanges, resulting in a 93 lifetime Net Promoter Score and an 87% adoption rate for the service, while retailers benefit from a boost in shopper loyalty. The in-person drop-off method also unlocks defense against fraud and loss with every item undergoing item scan verification, helping retailers protect their bottom line and protect against scams, partial returns, and swaps before they hit the warehouse. Through fully automated sortation hubs and efficient workflows, Happy Returns is also able to provide increased operational efficiency to retailers including 34% faster restocking times through consolidated returns and 80% fewer returns-related customer service contacts.