Richpanel Inc.
Provide 'Amazon-like' customer service experience on your DTC store. Let your customers resolve queries on their own with Richpanel's automation flows and turn your support into a revenue channel.
Developed by: Richpanel
Support Email: support@richpanel.com
About Richpanel Inc.
Provide 'Amazon-like' customer service experience on your DTC store. Let your customers resolve queries on their own with Richpanel's automation flows and turn your support into a revenue channel.
We help you reduce your customer support tickets by up to 60% by letting your customers self-serve. With Richpanel, you can automate your queries and set up FAQs so your support team can focus on quality conversations and help retain customers.
Used daily by 1500+ eCommerce brands.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by more than 50% . The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Richpanel Inc. and Loop
Manage your Loop returns and refunds from Richpanel
Automate returns and exchanges:
Let your customers self serve their return queries by allowing them to mention the reason, product and even exchange items on their own.
Manage returns from one window:
Sync your return queries in the Richpanel dashboard with return and exchange details.
See return reasons on support tickets:
Have personalised conversations when you get more context by seeing reasons for return mentioned in support tickets.