Klaviyo - Loop Tech Partner Directory

About Klaviyo

Klaviyo powers smarter digital relationships, making it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes. Klaviyo’s modern and intuitive SaaS platform enables business users of any skill level to harness their first-party data from more than 350 integrations to send the right message at the right time across email, SMS, and push notifications. Innovative businesses like Good American, Taylor Made, Skims, Stanley 1913 and more than 143,000 other paying users leverage Klaviyo to acquire, engage, and retain customers—and grow on their own terms.

Klaviyo and Loop

It’s easy to fall into the trap of believing the shopping journey ends with returns. However, returns are the first step in extending your customer’s experience. When done well, you can retain revenue, increase sales, and earn brand loyalty. Enter emails and texts.

By integrating Klaviyo with Loop, you can automatically update customer profiles with returns behavior, send return notifications, and trigger flows based on returns related events. The opportunities to create a bespoke experience for each customer are endless.

Use cases

Win back customers who've refunded for sizing related reasons

Set up a flow flow that will trigger when a customer returns for a Refund and their Return Reason is a sizing or styling related issue such as Item didn’t fit, Item was too big, or Item was too small.
Remind Customers That Have Outstanding Store Credit

Provide customers who’ve returned for a store credit suggestions on what to buy and push them to use their credit sooner rather than later.
Improve Loop’s Transactional Notifications By Sending In Klaviyo

-Out Of Stock exchange notice -SMS reminder to customers whose returns are expiring
Layer Returns Data On Top Of Existing Klaviyo Flows

Create blocks to add to existing email flows in order to educate potential customers about a merchant’s return policy. If customers are reluctant to make a purchase, the reassurance of a flexible and risk-free returns policy may push customers toward their purchase decision.