Happy Returns
Happy Returns makes returns effortless for shoppers and retailers with a combination of software and reverse logistics that helps retailers cut costs, boost efficiency, and build shopper loyalty.
Developed by: Happy Returns
Support Email: retailer-support@happyreturns.com
About Happy Returns
Happy Returns, a UPS Company, invented box-free, label-free returns over a decade ago revolutionizing the returns process for both retailers and shoppers.
Part of the UPS family since November 2023, shoppers can access the convenient returns experience at 8,000 Return Bar® locations including Staples, Ulta Beauty, and The UPS Store®.
Shoppers love the convenience of instant refunds and exchanges, resulting in a 93 lifetime Net Promoter Score and an 87% adoption rate for the service, while retailers benefit from a boost in shopper loyalty.
The in-person drop-off method also unlocks defense against fraud and loss with every item undergoing item scan verification, helping retailers protect their bottom line and protect against scams, partial returns, and swaps before they hit the warehouse.
Through fully automated sortation hubs and efficient workflows, Happy Returns is also able to provide increased operational efficiency to retailers including 34% faster restocking times through consolidated returns and 80% fewer returns-related customer service contacts.
Because so many of our customers now use Return Bars, where the item needs to be inspected before the refund is issued, fraud has decreased for us. So it’s a win-win for us and the customer.
Happy Returns and Loop
Happy Returns’ mission is to make returns seamless, secure, and flexible for enterprise merchants and their shoppers. As a return portal-agnostic platform, merchants can choose how they connect to offer box-free, label-free return experiences to their customers.
Happy Returns is proud to be Loop’s recommended partner for in-person, box-free, label-free returns. Likewise, Loop is a member of the Preferred Portal Partner Program for Happy Returns and the preferred returns platform for Shopify retailers.
Together, Happy Returns and Loop deliver a smooth, hassle-free returns experience for leading retailers including Allbirds and Figs.
Key features available to merchants through the partnership include:
- Nationwide network of 8,000+ Return Bar® locations including The UPS Store®, Staples, and Ulta Beauty giving shoppers the convenience of box-free, label-free returns
- Instant refunds and exchanges that delight shoppers and drive repeat purchases
- Fraud and loss prevention tools with item scan verification at drop-off
- Automated sortation hubs and efficient workflows that deliver faster restocking times and reduce returns-related customer service contacts
- Seamless integration with Loop for easy onboarding and flexible connectivity
Use cases
- Shoppers can drop-off their returns at 8,000+ convenient Return Bar® locations
including Staples, Ulta Beauty and The UPS Store® for an instant refund
- Unlock anti-fraud and loss-prevention tools
with the only provider that verifies items at drop-off with item scanning to prevent empty box scams before they hit your warehouse and reduce item swaps and partial returns.
- 24% Increase in CLTV
when merchants combine the power of Loop and Return Bars®
- 80% decrease in returns-related customer service-related calls
helping to boost operational efficiency
- Fully automated sortation hubs and streamlined workflows
mean 34% faster restocking times and returns can be back at a retailer's warehouse in as little as 5 days