Developed by: Loop
Support Email: support@loopreturns.com
About Gorgias
Gorgias is the #1 customer support helpdesk specially designed for Shopify e-commerce DTC stores.
Gorgias aggregates all of your customer communication channels into one place (Email, SMS, Chat, Instagram etc) and helps you:
- Decrease resolution times & automate up to 33% of CS operations
- Maximize conversion from your Shopify store
- Increase team efficiency & customer retention
- Save on support costs
Special offer:
Gorgias offers Loop merchants their 2nd and 3rd months free!!
Gorgias and Loop
With Gorgias and Loop working together, you can create a seamless support experience by placing all returns data inside your Gorgias admin. Stay focused and close tickets faster by viewing refund status, shipping status, return reasons, and more in the same window you use to talk to customers. You can also navigate directly to your Loop return portal directly from Gorgias for faster processing.
With Gorgias and Loop you can:
- Give customers a self-service returns experience
- View return details without switching tools
- Use return reasons to level-up chat conversations
Media
Use cases
- Give support agents visibility on Loop returns data right inside your Helpdesk.
Stay focused and close tickets faster by viewing refund status, shipping status, return reasons, and more in the same window you use to talk to customers. You can also navigate directly to your Loop return portal directly from Gorgias for faster processing.
- Improve customer experience
With chat widgets and deep-links to start a Loop return, shoppers have access to support throughout their post-purchase experience.
- Reduce return-related tickets
Proactive support such as chat widgets with automated FAQs and deep-links save your team time replying to simple requests to initiate returns or find an order number.