Developed by: Loop
Support Email: support@loopreturns.com
About Gorgias
Gorgias is a unified customer experience platform – trusted by 15,000+ ecommerce brands – that saves time and money, freeing up your teams’ time to provide great experiences.
Gorgias consolidates all your customer communication channels (Email, SMS, Chat, Instagram, etc.) into one platform, enabling you to:
- Automate over 60% of your support with AI, helping grow your brand.
- Boost your website conversion rate by 6% by enriching every shopping journey step with onsite campaigns.
Gorgias and Loop
Gorgias & Loop integration streamline returns process, consolidating essential info for Helpdesk subscribers in a widget and enabling self-managed returns for Automate users.
With Gorgias and Loop you can:
- Save Time and Effort: Solve 3% of all returns tickets with automation, reduce manual tasks, and allow customers to manage returns themselves through the return portal.
- Faster Resolution Time: Quickly view and manage returns directly from the Loop widget on the right Gorgias Helpdesk sidebar.
- Speedy Support: Satisfy customers with automatic replies to handle return and exchange inquiries as efficiently as possible.
Media
Use cases
- View Return Data:
Directly access key return details in the Gorgias sidebar, such as submission date, return status, shipping data, items returned, reasons for return, return type, and customer information.
- Help Center Integration:
Seamlessly integrate the Loop portal into the help center, empowering customers to solve inquiries on their own.
- Add Self-Service Returns to the Chat Widget:
Integrate the Loop portal into the chat widget to enable one-click returns.
- Live Chat Support:
Support shoppers with a dedicated chat on the Loop returns portal, providing real-time assistance during the return process.
- Tailored Macros:
Ensure responses are aligned with individual customer needs and preferences with custom macros.
- Analyze Return Reasons:
Analyze return reasons via ticket fields and tags to optimize your returns process based on data-driven information.