Returns
Returns
Profitable returns
Exchanges
Turn refunds into exchanges
Shop Now & Later
Turn exchanges into shopping
Point of sale
Offline returns and exchanges
Instant exchanges
Instant exchanges risk-free
Workflows
Customize your return policy
Offset
Cover your return costs
Warranties
Streamline your warranty claims
About Gladly
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.