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Attentive Mobile

Attentive's integration with Loop gives you the power to use return data to turn returns into a profit-center via bespoke SMS outreach.

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Marketing SMS and Email
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Developed by: Loop Returns

About Attentive Mobile

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

We've seen great engagement with journeys based on labels, return status, and when returns are expiring. It’s another way for our customers who prefer an SMS communication solution to get quick, real-time updates. We’ve also seen some revenue generation from journeys based on 'Label Created' and 'Label Updated' - the SMS serves as a gentle but effective reminder of our brand.
Jennifer Rivet, Ecom Operations Manager at Liverpool Los Angeles

Attentive Mobile and Loop

It’s easy to fall into the trap of believing the shopping journey ends with returns. However, returns are the first step in extending your customer’s experience. When done well, you can retain revenue, increase sales, and earn brand loyalty.

By integrating Attentive with Loop, you can automatically update customer profiles with returns behavior, send return notifications, and customized triggers based on returns related events. The opportunities to create a bespoke experience for each customer are endless.

Use cases

  • Customize Journeys

    Use notification triggers directly within Attentive Journeys to send the right message at the right time

  • Automate Triggers

    Keep customers informed with extensive notification triggers like return created, status updates, and more

  • Lower Refunds with SMS

    Deliver a personalized and simple returns experience with relevant and timely messages—encouraging exchanges rather than returns