Building flawless customer experience for modern brands

We believe your customers deserve an exceptional brand experience. That’s why we built Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences, unique to your business.

We connect world-class brands with the right technology and make sure that the human side (questions & answers) is seamlessly woven in.

Services

At Create CX we’re here to lend a hand in building a strong operating foundation for your team to grow. Think of us as your platform swat team, adding immediate impact across the areas we know best.

1. Customer Experience
2. Staffing & Outsourcing
3. Gorgias Onboarding
4. Gorgias Optimization
5. CX KPIs & Dashboard Build-Out
6. Migrations
7. Lite eComm Advisory
8. Fractional VP of CX (independent or collaborate with in-house CX team)

Inside of the Gorgias ecosystem we are well versed in:

• Building out your Gorgias account from scratch 
• Refreshing your existing setup
• Seamless migrations
• Agent & Admin training
• Deeply integrate your Macros, FAQs and SOPs within your CX team
• Enhance your use of AI and automations
• Optimize Tags & Custom Fields to learn from every interaction
• We will build your team Associate QA, Team and C-Suite level KPIs all with a CX focus
• Custom Integrations, just ask!

Offshore Staffing Overview

We offer a boutique staffing firm built specifically for startups and emerging businesses. Providing hand-picked employees hired at a fraction of the cost to the US-based equivalent.

Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it.

Plus, all agents are paid over 200% more than your average BPO.

Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate.

Roles:

• Customer Experience
• Sales Associates
• Entry-Level Admin Tasks
• Social & Community Coordinator
• Data Entry

Key Differentiators:

• No minimum commitment. Not locked in for any time.
• All employees are completely dedicated to grow with your brand.
• We recruit for specific shifts (times/days) based on your needs that complement your team.
• We do not overlap employees and clients.
• This is a boutique service. You're working directly with our founder to build the relationship. 

Book Time with our Founder directly: https://calendly.com/lc-meet/30-minutes